Once your order has been placed, we will send you confirmation email which will include your order number. When your order is shipped, you will a receive an additional confirmation email including a tracking number. In rare cases, it is possible that your order could be split into separate boxes; however, you will still receive one order number and one tracking number for your complete order.
Your order might need a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with Authority to Leave so that the parcel may be delivered without a signature, J.ING is no longer liable for your order.
Your J.ING order will be processed same day if ordered before 1PM PST on a business day. Otherwise, orders will be processed within 24 hours of being placed, unless placed over a weekend or on a public holiday - if this is the case, it will be dispatched on the next business day.
Pre-Order items are shipped on the day specified; located within the product information page. A separate tracking number will be emailed once the item is ready to be shipped.
For delivery throughout USA we use UPS as our primary carrier. The estimated delivery time for metropolitan areas in U.S. is 2-5 business days. Please note that there may be delays to these estimated shipping times during busy periods.
If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping cost are nonrefundable
If you live in a remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.
Please note, we do not ship to PO Boxes. Please use a residential/commercial address for your package delivery. We apologize for any inconvenience.
For the shipping options:
- Free domestic (ground) deliveries within the US Continent States (not including Alaska and Hawaii)
- 2 business days - $22 delivery
- 1 business day - $30 delivery
- Alaska, Hawaii - $20 delivery
We do not ship on the weekends or U.S. holidays.
For International orders; By placing an order with J.ING, you are responsible for original shipping charges, all applicable custom and duty import taxes. The estimated delivery time for international is 2-7 business days.
- We currently do not offer free shipping for all other international orders.
- $20 Flat shipping rate for Canada and Mexico
- $25 Flat shipping rate for all other countries besides Canada, Mexico and United States.
- Customers shall be responsible for Duty and Tax.
- Customers shall be responsible for customs clearance.
- Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.