We at JING US hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.
- Products can be returned or exchanged within 18 days of order date, except final sales items.
- Free returns are for domestic orders in U.S. lower 48 States only (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii) and full priced items.
- Price difference caused by return/ exchange; We will credit the difference to the original credit card or request payment of the shortage.
- You must ensure that the return/ exchange product remain unused, in the original condition as when you received, original packaging with the tags intact (including gifts, instructions, tags, thank you card… etc.).
- Let’s celebrate the holidays! If you place an order between November 15th to December 31st, the regular return/exchange period will be extended to 30 days.
- Pre-Order returns are accepted 18-days from the ship date of the item.
Instructions on how to return/exchange
- Click “Start Your Return” Button and complete all required information.
- Print out the return shipping label sent to your E-mail
- Pack the returning goods into boxes and stick the return shipping label outside the box.
- Drop the package to your preferred UPS drop off location.
- Please wait 3 to 7 business days for your refund. You will receive separate E-mails when we receive your returned package and when refund processed.
We do not provide return/ exchange service for products with following conditions
- All personal intimate clothing are Final Sale.
- Final Sale Items (Final Sale Clothing are indicated as "Final Sale")
- Any damage caused by individual factors, such as:
(a) Products have been used, or any damage/ taint caused by wearing or use, (including the smell of personal cosmetic) which would affect secondary business sales.(b) Products altered or washed.
International Orders Return & Exchange Policy
- We do not provide any return/ exchange service for international orders (exclude Canada and Mexico), unless the cause is on our end.
- International customers (Canada & Mexico) shall be responsible for the shipping cost, any duty and tax that occur when requesting return or exchange service.
If you would like to return/exchange your order without using our shipping labels,
Please send back you items along with your invoices to the following address:
Return Exchange Dept
1311 John Reed Ct.,
City Of Industry, CA 91745