We at J.ING hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.

  • Products can be returned or exchanged within 18 days of the purchase date, excluding Final Sale items. Returned or exchanged items must be dropped off at UPS within the 18-Day Return Period.
  • Returns are for domestic orders in U.S. lower 48 States only (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc).
  • We will not accept returns for items that have been worn, damaged, stained or scented. Items must have tags and labels still intact to be accepted for returns or exchanges. J.ING reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, J.ING might charge a cleaning/restocking fee.
  • In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
  • Returns have a $7.99 flat fee if you choose to use our discounted label. You may also choose to ship through your preferred courier at your own expense.
  • Exchanges are free. Simply indicate the sizes you wish to exchange on the note, and we will ship out the exchanged products as soon as we receive the returns.

Pre-Order Returns

  • Pre-Order returns are accepted 18-days from the ship date of the item.

    Instructions on how to return/exchange

    1. Click “Start Your Return” Button and complete all required information.
    2. Print out the return shipping label sent to your e-mail
    3. Pack the returning goods into boxes and stick the return shipping label outside the box.
    4. Drop the package to your preferred UPS drop off location.
    5. Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.
    6. Exchange of products are free. If returning products for refund, return label charge of $7.99 will be deduct from your refund.
    7.   *Typically it takes 3-7 business days for the receiving bank to credit the money to your account.

    We do not provide return/ exchange service for products with following conditions

    • Jewelry
    • Final Sale Items (Final Sale Clothing are indicated as "Final Sale" and cannot be returned for exchange, credit or refunds.)
    • Any damage caused by individual factors, such as:
      (a) Products have been used, damaged, or tainted including smell which would affect the ability to resell.
      (b) Products altered or washed.

      International Orders Return Policy

      • International customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service.
      • We do NOT offer exchanges for any orders placed internationally.

      Before you return your order, please check your local customs and borders office and file a request to return your items.
      J.ING is not legally authorized to do so on behalf of our international customers. Please file the request first before sending back your items.

      The Harmonized Tariff Schedule (HTS) code indicates that you parcel was exported from the United States and will be imported again into the United States.
      Please use this HTS code to avoid paying customs duties for your return parcel(s).
      HTS Code: 9802.00.2600

      Please return your item(s) along with a printed copy of your invoice to the following address:

      J.ING Limited, Inc
      ATTN: Return Dept.
      1311 John Reed Ct
      City of Industry, CA 91745
      United States

      *Please remember to include the printed copy of your invoice so that we may trace the refund to your account.

      Feel free to contact us with any further questions or concerns at:
      E-mail: customercare@jingus.com (English)
      customercare_cn@jingus.com (中文)
      Phone: 1-855-553-8955 (English/中文)