We are thankful that none of our employees have been affected by the COVID 19 virus so far, but we’re still being cautious. In an effort to ensure the safety of our customers and employees, all returns will be held for 3 weeks. After 3 weeks, we will open your package and begin the return/exchange process. We’re doing this as a precaution to help slow the spread of the COVID 19 virus. You will receive an email notification once your return package arrives at our warehouse. You can review our return/exchange policy below.

We care about our customers as much as we can. During the COVID-19 virus pandemic, our return and exchange period has been extended from 18 days to 45 days. We hope you enjoy your purchase and thank you for supporting J.ING.

Please request and print out your return shipping label within 45 days of package fulfillment.
And within 45 days return period, you can drop off at your nearby UPS and USPS store whenever is more appropriate.

We at J.ING hope you love your new purchase. If you are not satisfied, we will happily accept your return for a refund or exchange (U.S. orders only), subject to the conditions below.

  • We will not refund/exchange any items that are worn, damaged, stained, scented, or altered in any way. All items must have tags.
  • We will not refund/exchange any Final Sale or Intimate items.
  • We will not refund/exchange any items that are sent back without filing a return request (fill out the return request by clicking on "start your return" button above).
  • If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded.
  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
  • J.ING reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, J.ING might charge a cleaning/restocking fee.
  • Products can be returned or exchanged within 45 days of the shipment date, excluding Final Sale, Jewelry, or Intimate items.
  • Returns are for U.S. domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico or Hawaii).
  • For our Activewear and Sleepwear collections, we ask you to keep undergarments on when trying on your lovely, new purchase.
  • In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.
  • Returns have a $7.99 USD flat fee if you use our discounted label. You may also ship through your preferred courier at your own expense.
  • All size only exchanges are free. Simply indicate the size(s) you wish to exchange on the note. We will then ship the exchanged products as soon as we receive the returns. We offer one free shipping label per product exchange.

*Please note that the shipping fee for your original order is nonrefundable.


  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
  • As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.
  • We are not able to refund any tax or duty charged by customs border office.

Instructions on how to return/exchange

  1. Click “Start Your Return” Button and complete all required information.
  2. *If the customer chooses to self-return (without a pre-paid label) the Express shipping fees will be at the customer's own expense. The label provided by J.ING's Return Department for self-return is a postage-required label, NOT a pre-paid label.
  3. Print out the return shipping label sent to your e-mail
  4. Pack the returning goods into boxes and stick the return shipping label outside the box.
  5. Drop the package to your preferred USPS or UPS drop off location.
  6. Your refund/store credit will be processed within 14 days once we have received your package. You will receive a separate e-mail when refund processed*.
  7. Exchange of products are free for the first exchange. If returning products for refund, return label charge of $7.99 USD will be deducted from your refund.
  8.   *Typically it takes 3-7 business days for the receiving bank to credit the money to your account.

We do not provide return/ exchange service for products with following conditions

  • Jewelry
  • Final Sale Items (Final Sale Clothing are indicated as "Final Sale" and cannot be returned for exchange, credit or refunds.)
  • For your protection and care, we will not be accepting any returns or exchanges on our intimates items (bras and panties). Intimates items that are sent to us for return or exchange will be automatically shipped back to you.
  • Any damage caused by individual factors, such as:
    (a) Products have been used, damaged, or tainted including smell which would affect the ability to resell.
    (b) Products altered or washed.

International Orders Return Policy

  • International customers shall be responsible for the shipping cost, any duty and tax.
  • We do NOT offer exchanges for any orders placed internationally.
  • We are not able to refund any tax or duty charged by customs border office.

For All International Orders
Please return your item(s) along with a printed copy of your invoice to the following address:

J.ING Limited, Inc
ATTN: Return Dept.
1311 John Reed Ct
City of Industry, CA 91745
United States

The Harmonized Tariff Schedule (HTS) code indicates that you parcel was exported from the United States and will be imported again into the United States.
Please use this HTS code when sending back your return parcel to avoid paying customs duties.
HTS Code: 9802.00.2600

*Please remember to include the printed copy of your invoice so that we may trace the refund to your account.
Once you shipped out your return package, please email customercare@jingus.com the tracking number and the item you are returning.

Feel free to contact us with any further questions or concerns at:
E-mail: customercare@jingus.com (English)
customercare_cn@jingus.com (中文)
Phone: 1-855-553-8955 (English/中文)