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FAQ (abandoned)

Do I need to create an account to place an order?

No, you can place orders without an account. However, our team can better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by J.ING. With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase. We value your time.

How can I track my order after the invoice is received?

When you place an order with J.ING, your order is processed and shipped within 24 hours, weekends are exceptional. You’ll receive an email of your confirmed order with a tracking number located on it. You may access your tracking information by simply clicking on the tracking number in your email, you will then be directed to a DHL or UPS website. This tracking information is the most current up-to-date information on your shipment.

Can I request an exchange if the size does not fit me?

Yes, you can definitely request an exchange if the items received are in unused condition. For more information please check our Return and Exchange Policy.

Can I request my refund if I decided to return my purchase?

Yes, you can request a full refund if the returned item/s condition qualifies as unused without a price difference in the process. More information please check our Return and Exchange Policy.

What if my purchase was damaged during the delivery?

Please inform our customer care 1-833-900-0003 right away after you find that the received item/s are damaged. We will solve the matter as soon as possible.

Can I request a store credit or a refund?

Currently, we do not offer store credit. A refund can be issued to your original pay method within refund policy terms.

How do I know what size fits me best?

On the item product page, we have provided a measurement sizing guide for each our items or you can contact our Customer Care if you are unsure. We will be glad to assist you with any additional sizing questions or concerns.

I’ve forgotten my password- what should I do?

If you’ve forgotten your password to access your account, simply request to have your password reset link sent to you via email. You should receive your password reset link within minutes. If you’re unable to locate it, please remember to check your junk/spam box.

What payment methods does J.ING accept and is it safe to use my credit card online?

We accept Debit/ Credit Card: Visa, Mastercard, Discover, American Express, PayPal and AliPay. It is always safe to process your Debit and Credit Card information with us.

Which destinations does J.ING ship to?

We ship worldwide! For International Orders, it is best for you to know your International Customs Policies and Laws to properly receive your order.

How long does delivery take and how much does it cost?

We estimate you will receive your order within 2-5 business days of its ship date if you are located within the continental U.S., or 2-7 business days if you are located in Canada, Hawaii or Alaska. We offer free ground shipping on all orders within the U.S. (not including Alaska and Hawaii), however; We do not offer free shipping for international orders.

Do you ship to P.O boxes and freight forwarding addresses?

For the protection of your purchased items, we do not ship to P.O boxes or forwarding addresses.

Is my package insured and do I need to sign for my order?

Your orders will always be insured by us. If your order value is over $400 USD, you will need to sign for your delivered packaged items.

Does J.ING ship to multiple addresses?

We do not ship to multiple addresses within one order. You would need to place each order individually, per shipping address.

Why are some items marked as final sale?

Seasonal items may sometimes be marked as final sale. Other items that are final sale are Accessories, Jewelry, Personal Intimate Clothing such as bodysuits. Other items that may not be returned are: Products that have been used, or any damage/ taint caused by wearing or use, products altered or washed, (including the smell of personal cosmetic) which would affect secondary business sales.

Can I change or amend my order once it has been placed?

Yes, your order can be changed or amended. The day of the order, you would need to call directly to our Customer Care at (1-833-900-0003) before our scheduled shipping time of 12 pm PST. We can help amend your order before it is shipped out.

Does J.ING have seasonal sales?

Absolutely! Check in with us regularly to check out our seasonal sales. You’re guaranteed to find some pretty and great items.

Can I return Final Sale items?

Unfortunately, a Final Sale is final and cannot be returned.

Can I get a price adjustment on an item I have already purchased?

J.ING only accepts price-adjustment requests on FULL-PRICED items that have gone on sale within 14 days of the customer’s purchase date. We do not offer price adjustments for sale/final sale items or items purchased with a coupon code. Requests will not be honored if they are made later than 14 days after the date of purchase.
Adjustments are refunded in the form of a gift card valued at the difference in cost that customer paid vs sale price of the item during the time of request. Gift card valid only for 6 months from issue date and cannot be redeemed for cash, nor used at any other retailer.

What are J.ING’s operational hours?

We are open from 8 AM to 7 PM Pacific Standard Time (PST), Monday to Friday. J.ING does not open during national holidays.

How long can I expect an answer from your customer service?

We will reply to your questions as soon as we can. Normally, you shall expect your answer within 4 hours during normal business hours.

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