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Return & Cancellation Policy

Cancellation

It may be possible to cancel an order within 5 hours of it being placed. Please email us at customercare@jingus.com to request a cancellation. JING makes NO guarantee that we will be able to cancel your order. You can manage and track the order you placed online by contacting the JING customer care team at customercare@jingus.com. You will need your order number and email address. However, once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as JING does not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

US Orders Return

We at J.ING hope you love your new purchase. If you are not satisfied, you can return the item(s) within 18 days after the last items' delivery date, a refund to in-store credit or the original payment method will be issued based on your preference. Please contact customer care via live chat, WeChat, Facebook, Phone, and Email to initiate a return. We are available from Monday through Friday 9 am to 6 pm PST. If our agents are busy at the moment, please leave your order number and items for return, we will get back to you once we are available. We currently do not offer exchanges. Please note a $7.99 return fee will be deducted from your total refund if refunded back to your original payment method for US orders. Only one return label allowed per order. (You can return multiple items in your order.) To avoid additional return fees, please wait for your entire order to arrive before initiating a return. Refund to store credit will now be processed within 7 business days after your return package arrives at our warehouse. Refund to original payment method will now be processed within 18 business days after your return package arrives at our warehouse. You will receive an email notification once we receive your return package. You can review our return policy below.




Return Conditions

*Please note that the shipping fee for your original order is nonrefundable.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

Instructions on How to Return

Self Return Instruction

If you choose self return, you will need to find your preferred shipping carrier at your own cost, please return your item(s) along with a printed copy of your return submission email / order confirmation email to the following address:

J.ING Limited, Inc
ATTN: Return Dept.
1311 John Reed Ct
City of Industry, CA 91745
United States

The Harmonized Tariff Schedule (HTS) code indicates that you parcel was exported from the United States and will be imported again into the United States.
Please use this HTS code when sending back your return parcel to avoid paying customs duties.
HTS Code: 9802.00.2600

*Please remember to include the printed copy of your invoice so that we may trace the refund to your account.
Once you shipped out your return package, please email customercare@jingus.com the tracking number and the item you are returning.

International Orders Return

Due to international orders return might result in additional duties and taxes, please contact customercare@jingus.com for further assistance.

Feel free to contact us with any further questions or concerns at:
E-mail: customercare@jingus.com (English)

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